Bonus777 FAQ

Bonus777 stores your complete gaming and financial history in a convenient dashboard. You can easily track all bets, deposits, withdrawals, and bonus transactions.

How to view your bet history:

1. Log in to your Bonus777 account
2. Click on your profile icon or name in the top right corner
3. Select "Bet History" or "Betting History" from the dropdown menu
4. You will see a list of all past bets — including date, game, bet amount, win/loss, and final outcome

Filter and Search Options:

• By Date: Select last 24 hours, last week, last month, or custom date range
• By game type: Slots, Live Casino, Sports, Fishing — filter by specific category
• Status: Sort by bet status — Pending, Won, Lost, or Cashed Out
• Amount: View specific bet size ranges

Transaction History:

1. Go to "Transaction History" or "Transactions" in the profile menu
2. Here you will see:
   • All deposits (date, amount, payment method, status)
   • All withdrawals (request date, amount, processing status)
   • Bonus credits and debits
   • Refund or cashback payment
3. Every transaction has a unique Transaction ID that you can use when contacting support

Report Download:

You can download your full history in CSV or PDF format. Look for the "Export" or "Download" button at the top of the history page. This is handy for tax reporting or keeping personal records.

On the mobile app:

In the mobile app, go to Menu > "My Account" > "History" option. All features are available as on the website.

Data retention policy:

Bonus777 retains your complete bet and transaction history for a minimum of 5 years. You can access this data at any time.

Bonus777 regularly launches new promotions, bonuses, and exclusive offers. Here's where you can find and keep track of them.

Promotions page:

• Click the "Promotions" tab in the main navigation menu
• View all active offers in detail here — including terms, validity, and how to claim
• Each promotion has a "Join" or "Claim Now" button

Personal offers (My Offers):

• After logging in, go to the "My Offers" section in your profile
• Here Just for you View customized bonuses — based on VIP level and gaming habits
• These offers are generally higher in value and more exclusive

Homepage Banner:

The rotating banners on the Bonus777 homepage highlight the biggest and most time-limited offers, which may be updated daily.

Update frequency:

• Daily offers: Fresh daily bonuses are available every day (e.g. deposit match, free spins)
• Weekly Promotion: Monday Reload Bonus, Friday Cashback — regular offers every week
• Monthly Special: Major tournaments and leaderboard challenges at the start of each month
• Festive Offers: Mega bonuses for major festivals — Eid, Puja, Christmas, and New Year
• Flash Offers: Sometimes limited-time offers appear suddenly for 2-4 hours

How to receive notifications:

1. Push notifications: Keep notifications enabled on the mobile app to receive new offers instantly
2. Email Subscription: Turn on "Promotional Emails" in Profile Settings
3. SMS alerts: VIP members receive exclusive offer SMS
4. Live Chat: Ask Customer Support: "What offers are currently available?"

Pro Tip:

Check the "Promotions" page once every morning — many daily offers go live at 9 AM and sell out fast. The earlier you claim, the better the deal.

If you're a VIP Program member, your dedicated account manager will give you advance notice of any major upcoming promotions.

Short answer: No. Bonus777 strictly prohibits multiple accounts. Only one active account is permitted per person, household, address, and IP address.

Multiple Account Policy:

Under Bonus777's terms and conditions, opening a second account is strictly prohibited in the following circumstances:

• Using the same name, date of birth, or national ID
• Using the same email address or mobile number
• From the same residential address or IP address (other family members in the same household cannot open separate accounts either)
• Using the same payment method (bank account, bKash, or Nagad number)
• Under a different name from the same device

Why does this rule exist?

1. Preventing bonus abuse: To prevent anyone from claiming multiple welcome bonuses
2. Preventing match-fixing: Preventing the same person from betting on both sides of the same match
3. Fair Play: Ensuring equal opportunities for all players
4. Legal Compliance: Complying with licensing authority regulations
5. Anti-Money Laundering: AML (Anti-Money Laundering) policy enforcement

Consequences of violations:

If multiple accounts are detected, Bonus777 may take the following action:

• All duplicate accounts will be permanently closed immediately
• All active bonuses, winnings, and balances will be forfeited
• The main account may also be suspended or closed
• Future account registrations will not be permitted (blacklisted)
• Legal action may be taken in serious cases

Are There Any Exceptions?

No, there are no exceptions. Even if:

• If you've forgotten your previous account's password (use the Password Reset option)
• Want to close old account (contact support)
• If you move to a different city, simply continue using the same account

If you accidentally opened a second account:

Notify us immediately via Live Chat or email ([email protected]). If you report voluntarily, we will close the additional account without taking any action.

Can other family members open an account?

No, multiple accounts from the same residential address are not permitted. This is standard policy across virtually all online casinos.

Bonus777 runs a multi-tier VIP rewards program — the more you play, the more benefits you unlock. Earn points on every bet and work your way up the tiers.

VIP Tiers:

How to earn points:

• Casino Games: 1–5 points per ৳100 bet (based on VIP tier)
• Sports Betting: 0.5-2.5 points per BDT 100 bet
• Live Casino: 1.5–7 points per ৳100 bet

Note: Points are earned on real money bets only — playing with bonus funds does not earn points. Points never expire and remain credited to your account.

Yes, Bonus777 gives you full control to temporarily pause or permanently close your account. This is part of our responsible gaming commitment.

Option 1: Cooling-Off Period (Short Break)

If you'd like to take a break for a few days or weeks:

1. Go to Profile > "Responsible Gaming" section
2. Select the "Take a Break" option
3. Choose duration: 24 hours, 7 days, 14 days, or 30 days
4. Confirm

During this time: You won't be able to log in, deposit, or place bets. However, your account balance and data will remain safe. Your account will be automatically reactivated once the set period ends.

Option 2: Self-Exclusion (Long Break)

If you feel gaming is becoming a problem and need a longer break:

1. Go to "Responsible Gaming" > "Self-Exclusion"
2. Choose duration: 1 month, 3 months, 6 months, 1 year or permanent
3. State a Reason (Optional)
4. Confirm and receive a final confirmation email

Important: A self-exclusion cannot be cancelled before the set period ends. Even if you contact support, your account will not be reopened early. This is in place for your protection.

Option 3: Permanent Account Closure

If you wish to leave Bonus777 permanently:

1. Contact us via Live Chat or email ([email protected])
2. Say "I want to close my account permanently"
3. Your identity will be verified (for security purposes)
4. If there is any remaining balance, you will have the opportunity to withdraw it
5. Your account will be permanently closed within 48 hours of confirmation

What happens after account closure:

• All your personal data will be securely deleted in accordance with data protection laws
• Transaction history will be archived for 5 years for legal compliance
• You will no longer be able to log in
• Your email and mobile number will be blacklisted — no new accounts can be opened
• VIP points and bonuses will be forfeited

Can It Be Reopened?

You may request to reopen a voluntarily closed account (after a minimum of 6 months). However, accounts closed due to Self-Exclusion cannot be reopened before the exclusion period has ended.

Alternative steps:

You can use these tools without closing your account: Deposit Limit, Loss Limit, Session Time Limit, Reality Check. These will help you stay in control. Details Responsible Gaming See the page.

A wagering requirement (also called turnover) is a condition you must meet before you can withdraw bonus funds. It exists across all online casinos to prevent bonus abuse.

What Is a Wagering Requirement?

This is a number (e.g. 30x, 40x) that tells you how many times the bonus amount must be wagered. Example: if you receive a ৳1,000 bonus with a 30x wagering requirement, you must place a total of ৳30,000 in bets.

Bonus777 Standard Wagering:

• Welcome Bonus: 35x (Bonus + Deposit)
• Reload Bonus: 30x (bonus only)
• Free Spin Winnings: 40x
• Cashback: 1x (almost no conditions)
• No-Deposit Bonus: 50x

Calculation example:

Game Contribution Rates:

Not all games contribute equally to the wagering requirement. Contribution rates at Bonus777:

• Slots: 100% — every ৳100 bet reduces ৳100 from your wagering requirement
• Fishing Games: 100%
• Crash Games: 100%
• Live Casino (Blackjack, Roulette, Baccarat): 20% — every ৳100 bet = only ৳20 wagering reduced
• Sports Betting: 50% (only 1.50+ odds)
• Video Poker: 10%
• Table Poker: 5%

Track Your Wagering:

1. Go to Profile > "Bonus History" or "Active Bonuses"
2. You will see:
   • Total Wagering Requirement
   • Progress so far (shown as a percentage bar)
   • Remaining Wagering Amount
   • Bonus expiry date

Important Rules:

• Maximum bet limit: During wagering, the maximum bet per spin is ৳500. Exceeding this limit may result in the bonus being cancelled
• Time Limit: Most bonuses must be wagered within 30 days. Any incomplete wagering after the expiry date will result in the bonus being cancelled
• Real Money First: Your real money balance is used first, then bonus balance
• Cancellation: You can cancel a bonus at any time, but you will forfeit all bonus funds and any winnings earned from them

Tip: Play slots to clear your wagering requirement faster, as they contribute 100%. Playing Live Casino games will take significantly longer.

Each bonus has specific terms and conditions. Always read the "Terms and Conditions" before claiming a bonus.